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International Journal of
Commerce and Economics
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VOL. 8, ISSUE 3 (2026)
Comparative study of customer satisfaction on Google Pay and Phonepe mobile apps
Authors
Dr. Sarasa H C
Abstract
The most recent innovation, which has advanced remarkably over the past year, is cashless transactions. Digital payments are presently turning into a stylish slant in nearly each field. The utilization of portable wallets learned gigantic development in clients. Online managing an account licenses a client to carry out monetary dealings through the Web. Digital keeping money is something else called web banking or Web Keeping money. Client fulfillment is the foremost troublesome assignment in each Managing an account division. E-wallet users have progressed in the wake of demonetization and COVID-19. Users of Phonepe and Google Pay in Tumkur City are the subject of this study. The developers added additional features to draw users in order to gauge client happiness. The goal of this paper is to investigate how consumers see different e-wallets. The primary focus of this survey is on users of Phonepe and Google Pay. The purpose of this study is to identify issues and preferences among users of Phonepe andGooglePay.
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Pages:80-82
How to cite this article:
Dr. Sarasa H C "Comparative study of customer satisfaction on Google Pay and Phonepe mobile apps". International Journal of Commerce and Economics, Vol 8, Issue 3, 2026, Pages 80-82

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Comparative study of customer satisfaction on Google Pay and Phonepe mobile apps | International Journal of Commerce and Economics