The
rise of predictive commerce, driven by big data, machine learning, and advanced
analytics, is transforming the global retail landscape by forecasting consumer
demand, personalizing shopping experiences, and reshaping competitive dynamics.
While large e-commerce platforms benefit from these technologies, small
retailers in emerging economies face growing challenges due to limited
resources, technological constraints, and loss of traditional consumer trust.
This study investigates the disruptive impact of predictive commerce on small
retailers in Tamil Nadu, India, and explores adaptation strategies that support
survival and resilience. Using a mixed-method approach with survey data from 60
respondents, the study applies Exploratory Factor Analysis (EFA) to examine
four key constructs: predictive commerce, disruption, adaptation strategies,
and retailer outcomes. The results confirm the robustness of the conceptual
framework, with strong factor loadings and acceptable measures of sampling
adequacy (KMO = 0.724; Bartlett’s Test, p < 0.001). Findings reveal that
predictive commerce creates economic, operational, and social disruptions, but
that adaptation strategies such as digital tool adoption, hybrid business
models, platform collaboration, and technology training significantly mediate
negative effects. The study contributes theoretically by extending resilience
and resource-based perspectives to digital retail disruption, and practically
by offering actionable insights for policymakers and platforms to design
inclusive ecosystems. Overall, the research highlights that small retailers’
survival depends not on resisting predictive commerce but on strategically
integrating digital opportunities to remain competitive and resilient in a
rapidly evolving retail environment.
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