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VOL. 7, ISSUE 4 (2025)
A study on barriers of E - Banking services in Madurai City
Authors
Dr. N Santhana Mariapppan, Dr. A Mariammal
Abstract
E-banking is one of the most successful online
businesses. It allows customers to access their accounts and execute their
accounts and execute their orders through a simple it use website. E- Banking
saves individual and companies’ time and money. Information technology
revolution in the Indian economy has made steady inroads into the banking
institutions and has brought about a significant change in many aspects in the
form of computerization of transactions and new delivery channels such Internet
Banking, Mobile Banking, Tele banking, Automated teller machine (ATM),
Electronic transfer fund ( ETF), Electronic clerking services ( ECS),
Electronic Data Interchange ( EDI ) etc. The present study focuses the customer
satisfaction towards Electronic Banking services in Madurai. The objectives of
the study, are to know about the important advantages and draw backs of
internet banking, to analyze the problems faced by the customers while using
electronic banking services and the customer satisfaction towards internet
banking service in Madurai and to provide findings and suggestions. The study
covered both primary and secondary data. For the present study 50 bank
customers are selected. The samples are selected using convenient sampling
method. Percentage, Garrett ranking and Chi – square method is used to analyze
the data.
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Pages:29-32
How to cite this article:
Dr. N Santhana Mariapppan, Dr. A Mariammal "A study on barriers of E - Banking services in Madurai City". International Journal of Commerce and Economics, Vol 7, Issue 4, 2025, Pages 29-32
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