This
research assesses Dealership Management System (DMS) market demand, awareness
and future potential. The goal of the research is to understand the demand of
DMS at quickly growing automobile dealership industry. The study examines
current usage, satisfaction levels and willingness for accepting new DMS
solutions using primary data gathered from 103 respondents who completed
structured questionnaires and secondary data from industry sources. Chi-square
tests and other statistical analysis are used to determine how dealership types
and DMS adoption characteristics relate to one another. The results show that
there is significant and growing demand for DMS solution in automobile
industry. Dealerships, however, are ready to explore new systems, particularly
ones that include features like trial versions, customization and enhanced
dashboards.
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