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VOL. 7, ISSUE 1 (2025)
Problems and prospects of electronic banking services in Madurai
Authors
Dr. N Santhana Mariappan, S Seetha
Abstract
E-banking is one of the most successful online
businesses. It allows customers to access their accounts and execute their
accounts and execute their orders through a simple it use website. E- Banking
saves individual and companies’ time and money. Information technology
revolution in the Indian economy has made steady inroads into the banking
institutions and has brought about a significant change in many aspects in the
form of computerization of transactions and new delivery channels such Internet
Banking, Mobile Banking, Tele banking, Automated teller machine (ATM),
Electronic transfer fund (ETF), Electronic clerking services (ECS), Electronic
Data Interchange (EDI) etc. The present study focuses the customer satisfaction
towards Electronic Banking services in Madurai. The objectives of the study,
are to know about the important advantages and draw backs of internet banking,
to analyze the problems faced by the customers while using electronic banking
services and the customer satisfaction towards internet banking service in
Madurai and to provide findings and suggestions. The study covered both primary
and secondary data. For the present study 50 bank customers are selected. The
samples are selected using convenient sampling method. Percentage, Garrett
ranking and Chi – square method is used to analyze the data.
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Pages:27-30
How to cite this article:
Dr. N Santhana Mariappan, S Seetha "Problems and prospects of electronic banking services in Madurai ". International Journal of Commerce and Economics, Vol 7, Issue 1, 2025, Pages 27-30
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