in search of organizational excellence through quality of work life
Manoj Kumar Roy
The term Quality of Work Life has different meanings for different people. Some consider it industrial democracy or codetermination with increased employee participation in the decision-making process. For others, particularly managers and administrators, the term denotes improvements in the psychological aspects of work or improve productivity. Unions and workers interpret it as more equitable sharing of profits, job security and healthy and humane working conditions. Others view it as improving social relationships at workplace through autonomous workgroups. Finally, others take a broader view of changing the entire organisational climate by humanising work, individualising organisations and changing the structural and managerial systems.